• Effective Date: 10 February 2025

  At MumWize, we aim to ensure our customers feel confident and supported in every purchase—whether it’s a digital program or a physical product. This policy outlines the terms for requesting refunds and returns.

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  📘 Digital Products (Courses, Programs, Subscriptions)

  We offer a 15-day refund window on digital product purchases.

  ✅ Eligibility:

  • You may request a refund within 15 days of purchase.

  • Access to course content will be revoked upon refund approval.

  • Refunds are only granted for first-time purchases; renewals or repeat enrollments are not eligible.

  ❌ Not Eligible for Refund:

  • Refunds requested after 15 days

  • Repeat purchases of the same product

  • Downloadable PDFs/resources that have already been accessed

  🛠️ Technical Issues:

  If you're unable to access your course or encounter a technical issue, please contact us at Support@mumwize.com Or Call us at +91-8779473739 within the refund window so we can help resolve it.

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  📦 Physical Products

  You may return eligible physical products within 10 days of delivery, provided they meet the following conditions:

  ✅ Return Conditions:

  • Product is unused and in its original packaging

  • Returned in the same condition as received

  • Return request is made within 10 days of delivery

  • Proof of purchase is provided

  ❌ Non-Returnable Items:

  • Hygiene-sensitive products (e.g. personal care items, opened consumables)

  • Products damaged due to customer misuse, improper handling, or wear and tear

  • Products returned without original packaging or accessories

  🔄 Exchanges:

  We offer exchanges only for items that are defective or damaged on arrival. Please report the issue within 48 hours of delivery with supporting photos.

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  💸 Refund Processing

  • Refunds (for both digital and physical products) are processed to the original payment method within 7–10 business days after approval.

  • Return shipping costs are the customer’s responsibility unless the item was incorrect or defective.

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  📝 How to Request a Refund or Return

  Please email us at support@mumwize.com with:

  • Your order number

  • Product name

  • Reason for return/refund

  • Photos (if physical product is defective)

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  ⚠️ Policy Updates

  MumWize reserves the right to modify this policy at any time. Any updates will be posted on this page along with the effective date.

  
  

Contact us for any issues:

If you have any questions about our Returns and Refunds Policy, please contact us at: 

support@mumwize.com